SCAM GUIDES

Australian scam guides

How common Australian scams work, the warning signs to look for, and what to do next. Each guide answers one question and links to where you can report the scam.

Already paid or shared details? Go to the recovery steps →

Last reviewed 9 November 2026 · General information, not legal or financial advice. How we write these guides

Text message · parcel delivery

Parcel delivery text scams

Is this parcel delivery text a scam?

Read the guide Text or call · banking

Bank impersonation texts and calls

Is this message really from my bank?

Read the guide Text or call · tax

ATO impersonation scams

Is the ATO really contacting me about a tax debt?

Read the guide Message · account access

myGov phishing

Is this myGov message genuine?

Read the guide Text or chat · family

“Hi Mum” family impersonation scams

Is this message from my child or a scammer?

Read the guide Text message · tolls

Unpaid toll scams

Is this unpaid toll text a scam?

Read the guide Buying and selling

Online marketplace scams

Is this marketplace buyer or seller a scammer?

Read the guide Investment offers

Investment scams

Is this investment opportunity a scam?

Read the guide Call or message · telco

Telco impersonation scams

Is my telco really about to disconnect my service?

What to do if you’ve been scammed

The first steps to take, in order, and who to contact in Australia.

Australian scam statistics

Published scam losses and report numbers, with their sources.

See the figures

Scam guides: common questions

How do I report a scam in Australia?

Report it to Scamwatch at scamwatch.gov.au. If you’ve lost money or shared card details, call your bank first. Report cybercrime, such as hacked accounts, to ReportCyber at cyber.gov.au.

What should I do if I’m not sure a message is a scam?

Don’t use any link or number in the message. Contact the organisation through its official app, website or a number you already know, or check the message with TrustKeeper Scan.

Not sure about a message? Check it first.

See the warning signs before you reply, click or pay.

Preview a check View plans

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Australian scam guides — signs and what to do | TrustKeeper

How common Australian scams work, the warning signs and what to do: parcel, bank, ATO, myGov, “Hi Mum”, toll, marketplace, investment and telco scams.

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Australians reported $2.0 billion in scam losses in 2024. Paid plans include the current protection suite — scam analysis, browser shield, identity monitoring, and Airlock access.

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TrustKeeper Personal

Core protection tools for one person.

$9/mo

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7-day free trial, then A$9.00/month. Cancel before it ends and you won’t be charged.

Included tools

TrustKeeper Scan Scam analysis including Phone ID
TrustKeeper Protect Browser extension with real-time blocking
TrustKeeper Airlock 10 Airlock sessions/month
TrustKeeper Alert Regional and global scam alerts
TrustKeeper ID Verified-email breach checks
TrustKeeper VPN 50 GiB per billing period.
TrustKeeper Voice Suspicious-caller screening — coming soon

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$19/mo

AUD • Cancel anytime

7-day free trial, then A$19.00/month. Cancel before it ends and you won’t be charged.

Every tool, for every member

TrustKeeper Scan Scam analysis including Phone ID
TrustKeeper Protect Browser extension with real-time blocking
TrustKeeper Airlock 50 Airlock sessions/month, shared
TrustKeeper Alert Regional and global scam alerts
TrustKeeper ID Verified-email breach checks
TrustKeeper VPN Shared pool: 20 GiB per accepted seat, per billing period.
TrustKeeper Voice Suspicious-caller screening — coming soon

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Family threat dashboard
Simplified mode for parents
Priority support

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Annual billing information

Free Forever

Free

Try our core tools - no credit card needed.

$0/mo

Included

3 scam checks per day
Basic scan results
Community scam feed
Report a scam
VPN is available on paid plans only.

Most Popular

TrustKeeper Personal

Core protection tools for one person.

$9$7.20/mo

A$86.40 billed annually · $7.20/mo equivalent · Save $21.60/year

7-day free trial, then A$86.40/year. Cancel before it ends and you won’t be charged.

Included tools

TrustKeeper Scan Scam analysis including Phone ID
TrustKeeper Protect Browser extension with real-time blocking
TrustKeeper Airlock 10 Airlock sessions/month
TrustKeeper Alert Regional and global scam alerts
TrustKeeper ID Verified-email breach checks
TrustKeeper VPN 50 GiB per billing period.
TrustKeeper Voice Suspicious-caller screening — coming soon

Plus

PDF reports & case references
Postcode scam alerts & daily briefing
Full scan history
Shield Member badge

Get TrustKeeper Personal

Best for Families

TrustKeeper Family

Everything in Personal, shared across your household.

$19$15.20/mo

A$182.40 billed annually · $15.20/mo equivalent · Save $45.60/year

7-day free trial, then A$182.40/year. Cancel before it ends and you won’t be charged.

Every tool, for every member

TrustKeeper Scan Scam analysis including Phone ID
TrustKeeper Protect Browser extension with real-time blocking
TrustKeeper Airlock 50 Airlock sessions/month, shared
TrustKeeper Alert Regional and global scam alerts
TrustKeeper ID Verified-email breach checks
TrustKeeper VPN Shared pool: 20 GiB per accepted seat, per billing period.
TrustKeeper Voice Suspicious-caller screening — coming soon

Family extras

Up to 5 family members on one plan
Family threat dashboard
Simplified mode for parents
Priority support

Get TrustKeeper Family

Frequently asked questions

What is TrustKeeper?

TrustKeeper is an AI-powered scam protection platform with deep Australian coverage. It combines scam checks, safer link inspection, breach monitoring, identity protection and browser defence. TrustKeeper VPN provides encrypted connections through the mobile app. TrustKeeper Voice suspicious-caller screening is coming soon.

What tools are included?

TrustKeeper includes active tools such as TrustKeeper Scan for AI scam analysis, TrustKeeper Protect for browser blocking, TrustKeeper Airlock for safe link inspection, TrustKeeper Alert for breach monitoring and TrustKeeper ID for identity protection. TrustKeeper VPN provides encrypted connections through the mobile app. TrustKeeper Voice suspicious-caller screening is coming soon. View all features →

What is TrustKeeper Voice and how does it work?

TrustKeeper Voice will screen suspicious callers to help reduce scam-call risk. It's coming soon; members will be told when it launches. Learn more about TrustKeeper Voice →

What is TrustKeeper Airlock?

TrustKeeper Airlock lets you open suspicious links in a safer isolated browsing session so you can inspect them without using your normal browsing context. Learn more about TrustKeeper Airlock →

Does TrustKeeper work on mobile and desktop?

Yes. TrustKeeper Scan, TrustKeeper Alert, TrustKeeper ID, TrustKeeper Airlock and TrustKeeper Protect are available through the web app, browser extension and mobile apps, with features varying by device and plan. Set up and connect the VPN in the iOS or Android app. TrustKeeper Voice is coming soon.

What's the difference between TrustKeeper Personal and TrustKeeper Family?

TrustKeeper Personal covers one person with the current TrustKeeper protection suite for $9 AUD/month. TrustKeeper Family covers up to 5 household members sharing those tools, including a shared pool of 50 Airlock sessions/month, for $19 AUD/month.

What happens after I find a scam?

You can report suspicious content directly from the result flow. Reports help strengthen community threat intelligence, and paid plans unlock deeper history and follow-up context for your account.

Can I cancel anytime?

Yes. There are no lock-in contracts. You can cancel from your account settings, and protection stays active until the end of your current billing period.

Where can I find full documentation?

We have setup guides, feature breakdowns, and troubleshooting docs in the documentation centre. Start with the getting started guide or browse the full documentation centre.