SCAM GUIDE
Is my telco really about to disconnect my service?
Calls or messages warning that your internet or phone will be cut off today, then asking you to install software or give remote access, are signs of a scam. Hang up and contact your provider using the number on your bill or its official website.
Already gave remote access? Go to the response steps →Last reviewed · General information, not legal or financial advice. How we write these guides
What it looks like
“Your internet service will be disconnected today. Call us now to keep it connected.”Example wording
Warning signs
- A threat of immediate disconnection
- A request to install an app or give remote access
- A request for bank or card details to “fix” the problem
- A caller who says your device has been hacked
Immediate steps and recovery
- Hang up or don’t reply.
- Never give remote access to an unexpected caller.
- Contact your provider on the number from your bill.
Already gave remote access?
If you gave remote access:
- Disconnect from the internet.
- Change passwords from another device.
- Call your bank.
Where to report it
Use the independent contacts and official reporting routes in the help panel.
Already lost money or details? Read what to do if you’ve been scammed.
Telco impersonation scams: common questions
My provider called about a fault. How can I check?
Hang up and call your provider back on the number from your bill or official website.
I let them access my computer. What now?
Disconnect from the internet, call your bank if you used online banking, change your passwords from another device and consider getting the device checked.
