SCAM GUIDE
Is this parcel delivery text a scam?
Probably, if it asks you to pay a small fee or update your details through a link. Delivery companies rarely ask for payment by text. Don’t tap the link. Check the delivery in the courier’s official app or website, or contact the retailer directly.
Already paid or entered details? Go to the response steps →Last reviewed · General information, not legal or financial advice. How we write these guides
What it looks like
“Your parcel couldn’t be delivered. Pay a small redelivery fee using this link.”Example wording
Warning signs
- A small “redelivery” or customs fee
- A link to an unfamiliar or misspelt web address
- Urgency, such as “today” or “final notice”
- You weren’t expecting a parcel
Immediate steps and recovery
- Don’t tap the link or reply.
- Track the parcel in the courier’s official app or website, typed in yourself.
Already paid or entered details?
If you paid or entered card details, call your bank now.- Report the message, then delete it.
Where to report it
Use the independent contacts and official reporting routes in the help panel.
Already lost money or details? Read what to do if you’ve been scammed.
Parcel delivery text scams: common questions
How can I check a delivery is real?
Open the courier’s official app or type its website address yourself, then enter your tracking number. Don’t use the link or number in the message.
I tapped the link but didn’t pay. What now?
Close the page and don’t enter anything. If you entered personal details, change any reused passwords and watch for follow-up messages. If you entered card details, call your bank.
